Passkey Setup Failed - What to Do?

If you’re seeing an error message that says “Failed to create account” when trying to set up your passkey in Metri, don’t worry — you’re not alone! This issue typically happens due to compatibility problems with your device, operating system, browser, or password manager.

What You Need for Passkeys to Work in Metri

Passkeys are a more secure and modern way to authenticate, but they come with specific requirements. To successfully create a passkey in Metri, you need the following:

• Device Compatibility:

  • Android: Version 9 and above
  • iOS: Version 16 and above
  • macOS: Version 13 and above
  • Windows: Version 22H2 (Windows 11)
  • Linux: Limited support, mainly Ubuntu 18+

• Browser Compatibility:

  • Most modern browsers support passkeys, but Firefox only partially supports passkey features. We recommend using Chrome or Safari for the best experience.

• Password Manager:

  • A password manager is required for passkey creation, especially on Android. On Android, Google Play’s built-in password service can also work as a password manager if you’re logged in to Google Play Services. On iOS and macOS, iCloud Keychain is generally used.
  • You can also use a third-party password manager that supports passkeys, the list of compatible password managers includes: 1Password, Dashlane, RoboForm, Keeper, Proton Pass, and LastPass.

Common Issues and How to Fix Them

If you’re experiencing issues with creating a passkey, here are a few troubleshooting steps based on your setup:

For Android Users

• Issue: If you’re using Android (version 9+), the device may not recognize passkeys if you don’t have a password manager that supports it.

• Solution: Ensure you’re using a compatible password manager, such as 1Password, or LastPass. If you’re logged into Google Play, it might be using Google’s built-in password manager automatically, which should work for passkey creation.

  • If your password manager is not compatible or you see errors, try switching to another supported password manager.

For iOS Users

• Issue: If you’re on iOS 16+, passkey creation should work seamlessly with iCloud Keychain. However, if you’re having issues:

• Solution: Ensure your iPhone is updated to iOS 16 or later and that you have iCloud Keychain enabled. If you’re using a third-party password manager, ensure it’s compatible with passkeys.

For macOS Users

• Issue: On macOS 13+, you should be able to use iCloud Keychain or a supported password manager.

• Solution: Ensure macOS is updated and iCloud Keychain is active. If you’re using a third-party password manager, verify that it supports passkeys.

For Windows Users

• Issue: Windows version 22H2 or above is required for full passkey support.

• Solution: Make sure your Windows version is updated to at least Windows 11, version 22H2. If you’re still having trouble, try using Chrome or Edge as your browser.

For Browser Issues

• Issue: Some browsers, especially Firefox, don’t fully support the passkey authentication flow.

• Solution: Use Google Chrome or Safari for a smoother experience. Ensure your browser is updated to the latest version.

What to Do If You’re Still Having Issues

If you’ve followed the steps above and are still unable to create your passkey, here’s what you can try:

1. Clear your browser’s cache: Sometimes, outdated data can interfere with the passkey creation process.

2. Try a different device: If possible, try setting up your passkey on another device that meets the system requirements.

3. Check your password manager: Ensure your password manager supports passkeys and is properly set up.

Getting Support

If you’re still experiencing issues after following these steps, we’re here to help!

• Join our Discord community: If you need more personalized assistance or want to discuss issues with other users, head over to our Metri Discord server.

Helpful Resources

• Passkeys Compatibility: For more detailed information on device and browser compatibility, check outthis resource.

• Metri FAQ: Visit our Metri FAQ for more helpful tips and solutions.

We appreciate your patience as we work to improve your experience with passkeys in Metri!